I got a new phone and i can’t log in to my Facebook it said incorrect password but I ha...

GetHuman1375636's customer service issue with Facebook from October 2018

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The issue in GetHuman1375636's own words
I got a new phone and i can’t log in to my Facebook it said incorrect password but I had it right cause I looked on my phone log in and passwords and it was right so I changed it thinking maybe that would let me log in but still says incorrect pass word then it sent me number code I put it in and still says incorrect password so it said let’s find your account and I put in my email , even my name and even my number and it says not linked to an account but my same account is on there and now on a email that had sent me a series of numbers to log in has a sentence that says click on this to change your password if I click on it it takes me to my Facebook page don’t know what to do could someone help me my * is *** *** **** and my email is *****@***.com
GetHuman1375636 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1375636
Oct 19th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 183379 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1375636 started working on this issue
Oct 19th 2:37pm