I check often for unknown log ins and when I see that it's not me I log out of all sess...

GetHuman1342714's customer service issue with Facebook from October 2018

9 views | 183327 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1342714 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1342714 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1342714's own words
I check often for unknown log ins and when I see that it's not me I log out of all sessions but since F.B. was hacked I noticed unknown log ins and logged out but this time it disabled my main account that was two weeks ago so now Facebook is telling me that my email and phone number are not associated with my account but they are I'm using the device right now I know I was hacked and belueve whoever it is caused my account to disable and are changing passwords or what not can someone please help me with these issues I notice when I Google things I get a pop up that says network was rerouted or interrupted...i am able to access my email although I've noticed sombody is adding *** sites or using my name and email to do this I've changed my password numerous times to no avail??but goibg back to Facebook I have never gotten a warning about content I'm posting except twice I got a notice that you guys removed somthing I posted because it looked like spam...i don't remember my password to my main account but that doesn't matter because I can't get to Facebook at all..plz help me

GetHuman1342714 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1342714
Oct 19th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 183327 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1342714 started working on this issue
Oct 19th, 2018 1:57pm