Got a new phone and had to reinstall facebook which means I had to log in again. I don...

GetHuman1374683's customer service issue with Facebook from October 2018

183149 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1374683's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1374683's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1374683 will want to follow the link below to head to their help center. We will check on GetHuman1374683 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1374683 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1374683's own words
Got a new phone and had to reinstall facebook which means I had to log in again. I don't remember my password but before I got my new phone I checked the connected email and phone number and I have * of those which is the number . I no longer have the email attached. So I went to do the whole forgot password thing and got sent the recovery * digit code and when I type the code in it doesn't work. I've done this maybe ** times not same outcome.
GetHuman1374683 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1374683 fixed the problem
We are waiting for GetHuman1374683 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1374683 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1374683
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 183149 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1374683 started working on this issue
Oct 19th, 2018 10:44am