I recently set up a Facebook account to be in a group chat for a sport I play. Prior to...

GetHuman-ainerain's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman-ainerain's own words
I recently set up a Facebook account to be in a group chat for a sport I play. Prior to that I had a messanger account without having a Facebook one, I then pressed the chat icon on the top of my Facebook account on the Facebook app and it brought me to my messanger app, but instead of all my old messages and groups from my messanger account prior to having Facebook, it was a new messanger account linked to my Facebook account. I tried to switch accounts but it continuously tells me it’s unable to switch. I would like my old messanger account (separate to my Facebook account) to return, with all my groups and messages please.
GetHuman-ainerain did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ainerain
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 183102 others
0 customers following this
Items needed
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GetHuman-ainerain started working on this issue
Oct 19th, 2018 9:13am
GetHuman-ainerain indicated the issue is not fixed yet.
Oct 20th, 2018 10:43am