I had factory reset my phone and I need to login again to my Facebook but I had setup a...

GetHuman-nicknock's customer service issue with Facebook from October 2018

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The issue in GetHuman-nicknock's own words
I had factory reset my phone and I need to login again to my Facebook but I had setup a * factor authentication with the code generator. After resetting my phone and trying to login with my credentials it says that my code is sent to me however I do not receive a code via SMS or the code generator at all after waiting ** hours. I have sent in photo ID and a picture of me with code written on something but I am not sure they were completely sent or something because I haven't gotten any response. I don't know how long I am suppose to wait for a response either. I would like to just login to my account again without code generator being active until after I get logged in.
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Customer service issue
Reported by GetHuman-nicknock
Oct 19th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-nicknock started working on this issue
Oct 19th 7:48am