I tried to change my account name and it transferred me to Choose a Security Check. It...

GetHuman-eoukirkv's customer service issue with Facebook from October 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-eoukirkv's own words
I tried to change my account name and it transferred me to Choose a Security Check. It has only * options. *)Text a security code to your phone and *)Identify photos of friends (hourly limit exceeded). I don't have access to that number, I don't even remember it. It's too old. The only thing is to upload my passport and so I did. They couldn't identify me. I don't know what else to do and that's my business facebook account and it's very important.
GetHuman-eoukirkv did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-eoukirkv
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 183027 others
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GetHuman-eoukirkv started working on this issue
Oct 19th, 2018 7:17am