Hi - i've sent numerous help requests from within the Instagram app but haven't heard b...
GetHuman-hugoama's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-hugoama's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hugoama's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hugoama will want to follow the link below to head to their help center. We will check on GetHuman-hugoama later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hugoama may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-hugoama's own words
Hi - i've sent numerous help requests from within the Instagram app but haven't heard back. THe problem is this. I set up * factor auth in IG and then replaced my phone without backing up my auth codes. Now i'm permantently locked out unless someone can help me disable * factor from your side. I can provide identification if required. Please help! I have over *** photos and several years of careful photo curation I wish not to lose.
GetHuman-hugoama did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hugoama fixed the problem
We are waiting for GetHuman-hugoama to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.