Hi - i've sent numerous help requests from within the Instagram app but haven't heard b...

GetHuman-hugoama's customer service issue with Facebook from October 2018

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The issue in GetHuman-hugoama's own words
Hi - i've sent numerous help requests from within the Instagram app but haven't heard back. THe problem is this. I set up * factor auth in IG and then replaced my phone without backing up my auth codes. Now i'm permantently locked out unless someone can help me disable * factor from your side. I can provide identification if required. Please help! I have over *** photos and several years of careful photo curation I wish not to lose.
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Customer service issue
Reported by GetHuman-hugoama
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-hugoama started working on this issue
Oct 19th, 2018 12:42am