I have been locked out of my account even though I can get a password reset from Facebo...

GetHuman1372386's customer service issue with Facebook from October 2018

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The issue in GetHuman1372386's own words
I have been locked out of my account even though I can get a password reset from Facebook it still won't let me in. I've identified as many friends as I can, which is made difficult by the fact that a) I haven't seen them since high school (** years ago) AND b) some photos are mis-tagged (showing instead a relative of my friend, whom I've never met), AND c) some photos people post and tag are of ANIMALS! How on earth am I supposed to guess at friends based on their pets!
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Facebook

Customer service issue
Reported by GetHuman1372386
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 182525 others
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Timeline
GetHuman1372386 started working on this issue
Oct 18th 10:08pm