My name is Nathan Franquero and Facebook has let me know to contact Pay Pal or my bank...
GetHuman-saviorte's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-saviorte's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-saviorte's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-saviorte will want to follow the link below to head to their help center. We will check on GetHuman-saviorte later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-saviorte may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-saviorte's own words
My name is Nathan Franquero and Facebook has let me know to contact Pay Pal or my bank to put off the limit or disabled account. Facebook has said, **"Oct **Hi Nathan,**Thanks for contacting Facebook. It looks like you've told your payment provider not to approve recent charges. Until this is updated, you won't be able to send or receive money using Facebook.**If you'd like to enable payments on your account, please contact your payment provider (for example, your bank or PayPal) to approve the charges. Once we receive a statement from your payment provider that confirms the charge, you'll be able to send and receive money on Facebook once more.**Gabriel*Risk Operations Analyst"* *However I believe that Facebook could have wrong payment information due to many disabled credit*visa cards in past times.**I have payed for facebook ads only once and it was on an old visa card that has been terminated.**I also have already made amends with PayPal and have been using them for a while now.**Could it be that you need better banking information from myself, like card wanting to be used and bank information?**Let me know what you guys think needs to be done here and I will proceed with your advice for future business. As for the time being, my ads manager and Business manager accounts are disabled, "Your payment account is disabled"**Thanks for the help!**GodSaves,*-Saviortees
GetHuman-saviorte did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-saviorte fixed the problem
We are waiting for GetHuman-saviorte to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.