My phone broke last week and I haven’t been able to log in to my Facebook account on a...

GetHuman1372123's customer service issue with Facebook from October 2018

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The issue in GetHuman1372123's own words
My phone broke last week and I haven’t been able to log in to my Facebook account on a laptop or my new cell phone. It says I need to input a certain code that will either be in my code generator on the Facebook app-WHICH I CANNOT LOG INTO. Or a code sent via sms- which I’ve been waiting days for and have yet to receive a text message with a code. I’ve had my Facebook for years now and am just trying to log back in & I cannot. I have acces to my phone number linked to the account and email so I don’t understand why they are not sending me the code I need to log in. I’ve changed my password multiple times but nothing is working without that code that they aren’t sending to me. Please help me I have years worth of friends and memories on my account and would hate to have to start over.
GetHuman1372123 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1372123
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 182480 others
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GetHuman1372123 started working on this issue
Oct 18th 9:32pm