My phone broke last week and I haven’t been able to log in to my Facebook account on a...

GetHuman1372123's customer service issue with Facebook from October 2018

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The issue in GetHuman1372123's own words
My phone broke last week and I haven’t been able to log in to my Facebook account on a laptop or my new cell phone. It says I need to input a certain code that will either be in my code generator on the Facebook app-WHICH I CANNOT LOG INTO. Or a code sent via sms- which I’ve been waiting days for and have yet to receive a text message with a code. I’ve had my Facebook for years now and am just trying to log back in & I cannot. I have acces to my phone number linked to the account and email so I don’t understand why they are not sending me the code I need to log in. I’ve changed my password multiple times but nothing is working without that code that they aren’t sending to me. Please help me I have years worth of friends and memories on my account and would hate to have to start over.
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Customer service issue
Reported by GetHuman1372123
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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GetHuman1372123 started working on this issue
Oct 18th, 2018 9:32pm