Hi my name is April Ciara back in **** I had another Facebook account and it ended up g...

GetHuman1371461's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1371461's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1371461 will want to follow the link below to head to their help center. We will check on GetHuman1371461 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1371461 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1371461's own words
Hi my name is April Ciara back in **** I had another Facebook account and it ended up getting hacked I did not know I can get in touch with y'all to get my Facebook back I'm just learning this well in **** my house burnt down not only did I lose everything I lost my Facebook with all my pictures on it it's under April Johnson could you please help me get it back so I can get my babies pictures off of it I would really appreciate it thank you so much and I'm so happy there's a way * get my pictures back please let me know what I have to do thank you very much
GetHuman1371461 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1371461
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 182367 others
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Timeline
GetHuman1371461 started working on this issue
Oct 18th 7:46pm