I bought a new phone yesterday and I can't log in through the Facebook app on this new...

GetHuman1371420's customer service issue with Facebook from October 2018

1 view
182359 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1371420's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1371420's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1371420 will want to follow the link below to head to their help center. We will check on GetHuman1371420 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1371420 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1371420's own words
I bought a new phone yesterday and I can't log in through the Facebook app on this new phone. It says it will send me a text message with a code to verify that its me. I never recieved a code. I then tried clicking on the "having trouble" link and did both of the options that were there. I took a picture of my government ID and when that didn't work I sent a picture of myself with the code provided and still nothing. What can I do to be able to log into my account on the Facebook application on my phone?
GetHuman1371420 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1371420 fixed the problem
We are waiting for GetHuman1371420 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1371420 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1371420
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 182359 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1371420 started working on this issue
Oct 18th, 2018 7:38pm