ive forgot my facebook password and am currently logged on with my facbook app on my ph...

GetHuman-vickysch's customer service issue with Facebook from October 2018

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The issue in GetHuman-vickysch's own words
ive forgot my facebook password and am currently logged on with my facbook app on my phone, however i cannot reset the password as my account is linked to an old inactive email address. I have tried multiple times to update my email adress and it says it has sent me an confirmation email however this email never comes through. I have checked the spelling of my email address and all the junk*spam*promotions folders and main inbox and searched facebook on my email account the email is simply not coming through. This is very important as my partner has recently passed away and my phone is playing up and when i have to get a new phone i wiill no longer be able to access my facebook account that has very important messages pictures ect of me and my partner
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Customer service issue
Reported by GetHuman-vickysch
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-vickysch started working on this issue
Oct 18th 9:38am
GetHuman-vickysch confirmed the issue is fixed. Hooray!
Oct 19th 10:16am