Hi my name is I've tried logging onto my Facebook today and for some reason it says I'v...

GetHuman1367861's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1367861's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1367861 will want to follow the link below to head to their help center. We will check on GetHuman1367861 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1367861 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1367861's own words
Hi my name is I've tried logging onto my Facebook today and for some reason it says I've changed password I think I've been hacked somehow and I have not changed it in a few years and I no longer use my old email which doesn't help me out at all so please would really appreciate your help right now because I've had my page for a very long time now my friends and family are all on there now I do the want to make a new page at all.. This page shows my daughters first day on earth till now so it means a lot to me if I can get back on my page because their are do many memories invested in this page so please I'm really reaching out here for the biggest help ever would love to hear back from you guys on my new email on how I can log back into my Facebook account
GetHuman1367861 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1367861
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 181541 others
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Timeline
GetHuman1367861 started working on this issue
Oct 18th 4:59am