Facebook Customer Service Issues

I haven't used Facebook in several years, and now I'm trying to log back in, but it says my email is not recognized. My old email associated with my account is [redacted] I've tried my old password but it's not working. I'm concerned someone may have hacked my account or my ex-wife might be involved. I really want to access my old account as it has all my photos. My phone number is [redacted]. It's been over 3 years since I last logged in, and I'd appreciate any help in regaining access to my old Facebook.

A few months ago, my Facebook account was continuously hacked. Unauthorized posts of Ray-Ban pictures were being made and my friends were being tagged. Despite changing my password every day, the hacking persisted. Frustrated, I stopped changing the password about a month ago. Today, I attempted to reset my password, but the email notification never arrived. Checking through my old Facebook emails, usually disregarded as junk, I discovered a message from a few weeks back alerting me to an attempt to change my email on file to an unfamiliar one. After clicking the link to stop the change, I found it had expired. Now, all my account information, including my email and phone number, has been altered, and I have no means to access my account.

I am writing on behalf of my father, Lance H., the owner of Covert Cafe. He previously used cookies to access his Facebook account for the cafe but cannot remember the login details due to changes in employees. He needs help recovering access as the previous marketing person and manager associated with the account are no longer available. We were able to retrieve the Instagram password but it does not help with the Facebook page. We are a small business and cannot afford to start a new page. We are seeking guidance on how to regain access to the Facebook page as there is limited information in the Facebook contact us section. My father is willing to assist but he is not proficient with technology. Any assistance would be greatly appreciated. Thank you. - Walker

I was on Facebook last night and responded to a post regarding an incident involving harming a child. Unfortunately, I used a word that was flagged by Facebook as hate speech, even though others posted worse things. I reached out to Facebook for help, and they said they are reviewing the situation, but they didn't mention how long my account will be inaccessible. I apologized to Facebook and promised to be more careful with my words in the future. Since my only way to connect with my grandchildren is through Facebook, and especially now that I'm home recovering from open heart surgery, it's essential for me to have access to my account. I am truly sorry for the mistake. Please assist me in getting my account reinstated so I can communicate with my loved ones. Thank you.~ Theresa Ann Ritchie [redacted]

My account was unexpectedly hacked by an unknown individual named Amika Portel. He altered my Facebook account, changing the name from Barbielyn Jane Atencio to his own and using his picture as the profile image. Despite this, all my previous photos remain, serving as evidence that the account is truly mine. My log-in email [redacted] is inaccessible, so I've created a new email, [redacted], for receiving a password reset from Facebook. I'm optimistic that you can assist me in resolving this issue.

In [redacted], I faced a difficult period and secured my account so only my phone could log in. Unfortunately, I broke that phone and have been unable to access my account since. I recently realized I need to get back in, but resetting the password is challenging because I no longer have access to the email linked to the account. Today, I underwent a security process on Facebook, where I had to submit a picture of my passport to verify my identity. I urgently need to regain access as I have important photos and messages on the account. I can provide government photo ID to prove my identity. Please respond promptly. Thank you.

I recently received an email from Facebook welcoming me back, but I did not reactivate my account. I have requested multiple times to have my information removed from your platform. However, I continue to receive notifications about posts from people I may know. Please cease sending me these emails and confirm via email once my information has been deleted from your website. Thank you.

On October 11th around 11:20 pm, my messenger app for my fan page at Goldbay.com stopped receiving messages in my inbox. Although I continued to receive notifications about messages, they were not showing up for me to reply to. When I checked my "Unread" folder, it stated "messages are off" with an option to turn them on, leading me to platform settings where they were already enabled. Despite clearing caches from all my browsers, rebooting various devices such as Macs, Windows PCs, Android phones, and iPhones, none of these steps have resolved the issue. It has been six days since then, and I am unable to receive any messages on the fan page, causing dissatisfaction among my customers and myself. Personal messages are functioning normally, but the fan page messages are not coming through as expected.

I am facing an issue with one of my Facebook accounts that has been hacked. The affected account, "Ka'Trina Rainbow Holt," is linked to my professional business page as I am an author promoting my books. The hacker changed the profile picture and manager settings, making it difficult for me to delete the page. I need assistance in closing "Ka'Trina Rainbow Holt" to resolve this issue promptly. My other accounts are "Ka'Trina E. Chinyere Cannon-Holt" and the business page "A Rainbow Across St. Louis Skies." Please contact me at [redacted] or email me at [redacted]. Thank you. KaTrina Holt

I have been unable to receive a response from Facebook, which is disappointing. I recently deleted my account due to frustration over my daughter's deactivated account without reason. Despite her infrequent use, her account was deactivated, and we are unsure if it was hacked. It is important to us to find out the cause as she wants to delete the account immediately. Unfortunately, no one has responded to explain the deactivation. How can we regain access to her account to delete it? Our experience with Facebook has left us feeling very let down.

Hello Facebook community, I am Ikaboy Ogogoro from Nigeria, and I have been having issues with my Facebook account for the past three to four days. I would like my account to be reactivated under the name Nazret Oritawi Ikaboy James. It has been frustrating to be unable to access my account despite providing the necessary photos and identification. Please assist me in reopening my account as I rely on Facebook for communication. Thank you.

My daughter's Facebook account was disabled unexpectedly. Despite numerous attempts to contact Facebook, we have not received any responses. She rarely uses her account and ensures no inappropriate content is posted. I am now considering deleting her account entirely due to the lack of support and transparency from Facebook. The deactivation reason remains unknown, and we are concerned about potential hacking. Understanding the cause of the deactivation is crucial. I am deeply disappointed in the difficulty of reaching out for assistance. As a long-time user, I have decided to delete my own account today in response to the situation with my daughter's account.

Hello, my name is Senio Eteuati. Today, when I tried to log in to my Facebook account, I encountered an issue. It stated that my password had been changed, but I haven't made any changes to it in years. Unfortunately, I no longer have access to the old email linked to my account, complicating the situation. I would deeply appreciate assistance as my Facebook page holds sentimental value. It documents my daughter's journey from her first day to the present, comprising cherished memories. I am reluctant to create a new page and sincerely hope to regain access to my original account, pivotal for connecting with friends and family. Kindly reach out to me via my new email with any support you can provide. Thank you for your understanding and assistance.

Hello, I am experiencing issues logging into Facebook today. It seems that my password has been changed, although I have not made any changes for years. Additionally, I no longer have access to my old email. I am concerned that my account may have been hacked. My Facebook account holds sentimental value as it documents my daughter's journey from birth to now, and many memories are linked to it. I am reaching out for assistance to regain access to my account to reconnect with friends and family. Please contact me at my new email to provide guidance on how I can recover my Facebook account. Thank you.

My Facebook authentic account has been disabled for unknown reasons. In [redacted], I uploaded YouTube videos, and in January [redacted], Facebook notified me that these videos were not allowed to be on the platform. They removed all the videos and shortly after disabled my account. I tried to appeal, and in March [redacted], they informed me that I could no longer use Facebook without giving me a chance to explain. Despite numerous attempts to contact them, I have not received a response as of 10/18/[redacted]. I have tried creating new Facebook accounts over 15 times, but they have all been disabled. I am desperate to recover my authentic account as it holds precious memories and work. I am seeking assistance to help me regain access to my account.

I have a profile under [redacted] with a page called @CanadaVotes2019 linked to it. I initially moved the page to this profile to avoid a conflict of interest in my community manager role for a campaign. Now that the conflict of interest has been resolved, I have been trying to move the @CanadaVotes2019 page back to my original profile [redacted] but have been unsuccessful. I keep receiving an error message stating "Identity Not Confirmed" whenever I attempt to switch the email associated with the page. I have been attempting this for several days now, without any success. It's crucial for me to regain access to the @CanadaVotes2019 page and link it to my [redacted] profile promptly, as this is affecting my work. I am Jasper Clinaz, the sole admin of the @CanadaVotes2019 page, and I can provide verification like identifying friends and posts on both the page and profiles to resolve this matter. In essence, I need assistance in transferring the @CanadaVotes2019 page from [redacted] to [redacted] Your help is greatly appreciated.

My genuine Facebook account has been disabled without any explanation. I've had this account since [redacted] when I uploaded some English songs with lyrics. Facebook notified me in January [redacted] that these videos violated copyrights, and I agreed to have them removed. After they took down the videos, my account was suddenly disabled a few days later. Despite my efforts to contact Facebook since then, they only replied in March [redacted] informing me that I can no longer use their platform. I've created over 15 new accounts, but each time they were disabled once I uploaded a picture. I'm devastated as I've lost countless memories, contacts, and professional work. I'm desperate to have my original Facebook account reinstated. Please, I need assistance to recover it. My Facebook email is [redacted], and the name associated with the account is Mohamed Talaat with a birth date of 16/10/[redacted].

I have forgotten my Facebook password and am currently logged in on the Facebook app on my phone. However, I am unable to reset the password as my account is linked to an old and inactive email address. I have attempted multiple times to update my email address, but despite the system saying it has sent a confirmation email, I have not received it. I have checked all folders, including junk, spam, and promotions, as well as my main inbox, but the email does not come through. This is crucial for me as my partner has recently passed away, and I will not be able to access important messages, pictures, etc., once I get a new phone if I cannot regain access to my Facebook account.

Hello, my name is Bodie Hernandez from Spokane, Washington. Six months ago, after a heart attack, I experienced memory loss. While recovering, I found Facebook to be a valuable tool to connect with family, friends, and classmates. Unfortunately, I forgot my password and cannot access my original account under the name Bodie Hernandez. I unintentionally created a duplicate account during this confusing time. I would appreciate any assistance in resolving this matter, as it is vital to me to regain access to my longstanding account to re-establish contact with those who thought I was unreachable. I can be reached at [redacted]. Thank you for understanding the importance of this issue to me as a fellow member of the Facebook community.

Dear Team, I appreciate your prompt response and assistance in addressing this issue. At the time the problem occurred, I was heading to work when I was surprised to find out that my account had been disabled, leaving me unable to access it. This situation has caused a significant setback as it has disrupted my work activities, which are crucial for both my business and family communication. I am truly frustrated by this unfortunate turn of events. I hope to resolve this matter quickly and I am willing to provide any necessary documentation or follow the required procedures to rectify the situation, as I am uncertain as to why this has happened. The problem encountered is the disabling of my personal account with the following details: - Email Address: [redacted] - Phone Number: +[redacted]94 Thank you for your attention to this matter.