Oct **th at about **:** pm my messenger app for my fan page goldbay.com stopped receivi...

GetHuman1367710's customer service issue with Facebook from October 2018

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The issue in GetHuman1367710's own words
Oct **th at about **:** pm my messenger app for my fan page goldbay.com stopped receiving messages into my inbox. I was still getting notifications after that time that I was getting messages but they do not show up for me to be able to respond to. When I go to my "Unread" folder it tells me "messages are off" Turn them on and when I click that it takes me to the platform settings and they are in fact on, but the app doesnt see it that way. I have done ALL the following steps to try remedy the problem, cleared cache from ALL my browsers and rebooted computers, tried different computers including mac and windows and android phones and iphones and NONE of that helps me get any messages since oct **th. It is now * days and my customers are not happy. Me either. My personal messages work, FAN pages do not
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Facebook

Customer service issue
Reported by GetHuman1367710
Oct 18th, 2018 - a mon ago
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GetHuman1367710 started working on this issue
Oct 18th 3:49am