My account has been hacked for no reason at all by some man i don't even know. His name...

GetHuman-bjatenci's customer service issue with Facebook from October 2018

181473 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-bjatenci's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-bjatenci may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bjatenci's own words
My account has been hacked for no reason at all by some man i don't even know. His name is Amika Portel. He changed the name of my facebook account to his own name. My account name was Barbielyn Jane Atencio Before He changed it to his own. Also, He changed the profile picture to his own face, although you can see that all of my previous pictures are all there so i have proof that the said account is mine. My Log in email is *****@***.com unfortunately yahoo took down my yahoo mail due to i haven't been able to open that yahoo account since i was in college, so i created a new email which is *****@***.com so that i could receive the reset password from facebook. I HOPE YOU GUYS COULD HELP ME.
GetHuman-bjatenci did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bjatenci fixed the problem
We are waiting for GetHuman-bjatenci to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-bjatenci fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bjatenci
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 181473 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-bjatenci started working on this issue
Oct 18th, 2018 3:10am