My account has been hacked for no reason at all by some man i don't even know. His name...

GetHuman-bjatenci's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bjatenci's own words
My account has been hacked for no reason at all by some man i don't even know. His name is Amika Portel. He changed the name of my facebook account to his own name. My account name was Barbielyn Jane Atencio Before He changed it to his own. Also, He changed the profile picture to his own face, although you can see that all of my previous pictures are all there so i have proof that the said account is mine. My Log in email is *****@***.com unfortunately yahoo took down my yahoo mail due to i haven't been able to open that yahoo account since i was in college, so i created a new email which is *****@***.com so that i could receive the reset password from facebook. I HOPE YOU GUYS COULD HELP ME.
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Customer service issue
Reported by GetHuman-bjatenci
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-bjatenci started working on this issue
Oct 18th 3:10am