My phone and only device that I used for Facebook was destroyed so I got a new one. I d...

GetHuman1367615's customer service issue with Facebook from October 2018

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The issue in GetHuman1367615's own words
My phone and only device that I used for Facebook was destroyed so I got a new one. I didn’t remember my password to log in on new phone so I took steps to reset password. Once that is successful and I try to log in It says a sms message will be sent with a code to continue to log in. I haven’t received a code. I also sent proof by using a pic of my Id and a pic of my self holding a hand written code and am told again to retrieve yet another code from code generator below which I can’t see. I don’t have any other devices which I previously logged into Facebook on to approve with
GetHuman1367615 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1367615
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 181472 others
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Timeline
GetHuman1367615 started working on this issue
Oct 18th 3:07am