My phone number was associated with another account, a lady who previously had my phone...

GetHuman1367141's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1367141's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1367141 will want to follow the link below to head to their help center. We will check on GetHuman1367141 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1367141 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1367141's own words
My phone number was associated with another account, a lady who previously had my phone number. One of my friends thought I'd been hacked, and Facebook disabled my account because it was reported that I was pretending to be her. We can't get my account recovered, and I can't remove my phone number from her acount even though I can login to her account with my phone number because I get a code text to me. It doesn't look like she has been active on her page in months when I do log in. But the whole problem is that my page is disabled.
GetHuman1367141 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1367141
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 181353 others
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GetHuman1367141 started working on this issue
Oct 18th, 2018 12:44am