When I login to my account on my iPhone, I see another person, another profile, come up...

GetHuman-skycouga's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skycouga will want to follow the link below to head to their help center. We will check on GetHuman-skycouga later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-skycouga's own words
When I login to my account on my iPhone, I see another person, another profile, come up. It is bizarre. This person has the same name as I do, but he can’t possibly have the same email and password combination. ** When I login on my laptop, using my email and password combination, it shows my proper profile picture and homepage. **How can I fix this? How can I get a human at Facebook to fix this bizarre and totally fucked up situation?
GetHuman-skycouga did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-skycouga
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman-skycouga started working on this issue
Oct 17th 11:43pm