Hi my name is Blake Sheffield and I have a business account and a personal account. I...

GetHuman-otgfit's customer service issue with Facebook from October 2018

181173 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-otgfit's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-otgfit's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-otgfit will want to follow the link below to head to their help center. We will check on GetHuman-otgfit later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-otgfit may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-otgfit's own words
Hi my name is Blake Sheffield and I have a business account and a personal account. I use my business account all the time and it's fine. I lost access to my personal account about * years ago but didn't care because i didn't use it anyway. I really need to utilize it now and I can't recover it. I used to log in with my phone number but it can't find an account with that phone number. I tried to use my email but its' the same one as my business so it keeps thinking I want to recover my business account. I feel like I've tried everything, please help. Thank you in advance!
GetHuman-otgfit did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-otgfit fixed the problem
We are waiting for GetHuman-otgfit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-otgfit fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-otgfit
Oct 17th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 181173 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-otgfit started working on this issue
Oct 17th, 2018 9:24pm