My facebook account is not letting me access it as it's saying there is a problem with...

GetHuman1366111's customer service issue with Facebook from October 2018

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The issue in GetHuman1366111's own words
My facebook account is not letting me access it as it's saying there is a problem with my password for some reason i've never had that problem,but since i had to reboot my phone over a month ago the problem has arisen,I've got photos of my brother liam who passed away in January and photos of my daughter and family which i don't want to lose,plz if you can help me get back on there that would much appreciated.
GetHuman1366111 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1366111
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 181153 others
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GetHuman1366111 started working on this issue
Oct 17th 9:11pm