Supposedly this morning my gf found a picture sent by a girl, saying that I said someth...

GetHuman1366013's customer service issue with Facebook from October 2018

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GetHuman1366013's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1366013 will want to follow the link below to head to their help center. We will check on GetHuman1366013 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1366013's own words
Supposedly this morning my gf found a picture sent by a girl, saying that I said something explicit to her. I never recall doing it, so my gf and I went through my Facebook and found that someone from Fairbury, NE has hacked into my account. I’ve tried changing my password, the two factor authentication, even tried deactivating my account to see if it would kick the hacker off the account, but when I logged back in, I went to the Security and Login, it still says that person is still on his account. What can I do to resolve this problem?
GetHuman1366013 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1366013
Oct 17th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
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GetHuman1366013 started working on this issue
Oct 17th, 2018 8:51pm