I got a new phone and obviously didn't transfer the information when I wanted to get on...
GetHuman1364667's customer service issue with Facebook from October 2018
Help with my Facebook issue
GetHuman1364667's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1364667 will want to follow the link below to head to their help center. We will check on GetHuman1364667 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1364667 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1364667's own words
I got a new phone and obviously didn't transfer the information when I wanted to get on to my Facebook account period and attempting to get on to that Facebook account asked me to log in which I tried to do and it did not recognize anything. I tried to go in through forgetting my password and that did not work also it just froze up it would not take me to anywhere. So I tried just opening a new account then it said I was falsifying my account and it froze my account. How did it freeze my account when it didn't recognize my phone number or my password or my email? This is a horrible hassle.
GetHuman1364667 did not yet indicate what Facebook should do to make this right.
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