My account was hacked a few days ago. This has been a nightmare! I have tried to reset...

GetHuman-jdpsully's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman-jdpsully's own words
My account was hacked a few days ago. This has been a nightmare! I have tried to reset my passwords multiple times. I get six digit code to reset and then it ask for another code from the "Code Generator" but there is none. I have changed my email address from *****@***.com to jdpsully@gmail and it is still doing the same thing. I even sent Facebook a picture of my ID and you accepted it in an email that provided a link that takes me back to the reset your password. Then the "Code Generator" thing comes back up. I have been running in circles for days. Please help me fix this!!!
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Customer service issue
Reported by GetHuman-jdpsully
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 180813 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jdpsully started working on this issue
Oct 17th 4:28pm
GetHuman-jdpsully indicated the issue is not fixed yet.
Oct 18th 10:11pm
GetHuman-jdpsully indicated the issue is not fixed yet.
Oct 18th 10:12pm