Hi! We manage a lot of Facebook business pages for many, many brands and they have a lo...

GetHuman1363679's customer service issue with Facebook from October 2018

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The issue in GetHuman1363679's own words
Hi! We manage a lot of Facebook business pages for many, many brands and they have a lot of questions regarding recommendations vs. reviews. Will everything transition only to recommendations? We are seeing a lot of actual reviews still coming through but when we perform testing on those same pages, we are ONLY given the option to recommend. How are reviews still coming through - are users given different options (to review OR recommend)? If so, how and why? Thank you so much!
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Customer service issue
Reported by GetHuman1363679
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman1363679 started working on this issue
Oct 17th 2:46pm