Hi. I've been on FB for about ten weeks now. Initially I accessed it on PC but, after t...

GetHuman1363394's customer service issue with Facebook from October 2018

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GetHuman1363394's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1363394 will want to follow the link below to head to their help center. We will check on GetHuman1363394 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1363394's own words
Hi. I've been on FB for about ten weeks now. Initially I accessed it on PC but, after the first couple of wekks, moved to using my mobile phone only. This was because we had to move out of our house for major restoration and work to be undertaken. A couple of days ago (Sunday **th October October, I think,) I set up and used the PC again for the first time. I have I used FB once I think but then something went wrong. I can't quite remember how now but I suddenly found myself being asked to provide a photo of myself to confirm my identity. Since then I have tried perhaps ** times to upload a photo but to no avail. No photo will upload. I have tried both jpg and png images but still without success. I am guessing my account still exists as I get email notifications of new posts by my FB friends and groups. Please help resolve this problem as soon as you can. I miss FB!
GetHuman1363394 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1363394
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman1363394 started working on this issue
Oct 17th 2:04pm