I couldn't get in my Facebook * nite ago wouldn't let change password. kept giving me c...

GetHuman-bootstoe's customer service issue with Facebook from October 2018

3 views
 | 
180542 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-bootstoe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bootstoe's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bootstoe will want to follow the link below to head to their help center. We will check on GetHuman-bootstoe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bootstoe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-bootstoe's own words
I couldn't get in my Facebook * nite ago wouldn't let change password. kept giving me code Tryed would work . so yesterday I called this number* *** *** **** sent message n they said looks like my Facebook was hack. N they said said someone would call me back so I waited all day No call .so last nite I called back the guy back . he told my account was hack . my question is he said to keep hacker out I had to pay ***.**. *N that would keep hacker out. Is this true. facebook it should be there responsibility not mind .then some other guy called the ***. ** went to. Gave me a support place * *** *** **** * PN******* is this a Scam. Please call me to get this clear up already call bank to be on alert for this payment .please help me thank Sandra Ashby
GetHuman-bootstoe did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bootstoe fixed the problem
We are waiting for GetHuman-bootstoe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-bootstoe fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-bootstoe
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 180542 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-bootstoe started working on this issue
Oct 17th 1:01pm