My FB account has been haked they have changed my email address to there's and have als...

GetHuman-leemaber's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-leemaber's own words
My FB account has been haked they have changed my email address to there's and have also changed my password. My name is Leanne Maber and I live in Tokoroa in South Waikato New Zealand. I have a photo of me on my FB page I was haked about **** on the **th October **. The haker has messaged contacts from my FB account and I won't be surprised if they haven't also contacted my contacts on messenger as I have on access to that ether. The haker is Michael. What I have found out is his email address is m*********e@y*****.com and his IP address is ***.***.**.**. also he lives in Hamilton. I have tried to get control of my FB account back but was unable to.
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Customer service issue
Reported by GetHuman-leemaber
Oct 17th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 180418 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-leemaber started working on this issue
Oct 17th 10:06am
GetHuman-leemaber indicated the issue is not fixed yet.
Oct 18th 10:38am