I have or rather had a Facebook friend named Ellen Yeboah in Accra, Ghana. We have been...
GetHuman1356517's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman1356517's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1356517 got the right customer help using our suggestion.
Before contacting them, items GetHuman1356517 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1356517's own words
I have or rather had a Facebook friend named Ellen Yeboah in Accra, Ghana. We have been talking off and on for two years. Suddenly, within the last several days, not exactly sure when, the account has been taken over by an Asian looking man, claiming to be in the U.S., specifically California. Though the photo of his "daughter" does not look Asian whatsoever. All of my conversations with Ellen Yeboah remain intact but now it says the account belongs to this Michael Wilson. I was talking with Ellen less than a week ago. I would like to know what is going on.
GetHuman1356517 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1356517 fixed the problem
We are waiting for GetHuman1356517 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.