I have or rather had a Facebook friend named Ellen Yeboah in Accra, Ghana. We have been...

GetHuman1356517's customer service issue with Facebook from October 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1356517's own words
I have or rather had a Facebook friend named Ellen Yeboah in Accra, Ghana. We have been talking off and on for two years. Suddenly, within the last several days, not exactly sure when, the account has been taken over by an Asian looking man, claiming to be in the U.S., specifically California. Though the photo of his "daughter" does not look Asian whatsoever. All of my conversations with Ellen Yeboah remain intact but now it says the account belongs to this Michael Wilson. I was talking with Ellen less than a week ago. I would like to know what is going on.
GetHuman1356517 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1356517
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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GetHuman1356517 started working on this issue
Oct 16th 7:13pm