my account has been duplicated and apparently they not only posted something foul but a...

GetHuman-rickkama's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rickkama's own words
my account has been duplicated and apparently they not only posted something foul but also have tried to change my password in the middle of the night. Because Facebook has me suspended for ** days you cannot even contest your suspension (I believe this is an effort to violate my right to appeal a suspension as I have been trying since the suspension but it keeps saying we cannot perform this function at this time). I want Facebook to do what they have yet to do to this day, a proper investigation and unlock my account, today! Also, I did NOT request a password change in the middle of the night, as they will NOT communicate how am I to defend my account?
GetHuman-rickkama did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-rickkama
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 179346 others
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Items needed
Email on Account
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Timeline
GetHuman-rickkama started working on this issue
Oct 16th 12:02pm
GetHuman-rickkama indicated the issue is not fixed yet.
Oct 16th 12:03pm