My Facebook in the name of Stephanie Purnell has been hacked. The email for this accoun...

GetHuman1347505's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1347505's own words
My Facebook in the name of Stephanie Purnell has been hacked. The email for this account is *****@***.com I no longer have access to that email and am using S*****@***.com I have sent my passport as ID to the Facebook email and had no reply. I tried to report it as hacked and got a email back from Facebook but in Arabic. Whoever has hacked it is deleting all my friends and I’m worried they will delete my pictures and videos. I have very sentimental pictures on there.
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Customer service issue
Reported by GetHuman1347505
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 178261 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1347505 started working on this issue
Oct 15th 2:16pm
GetHuman1347505 indicated the issue is not fixed yet.
Oct 16th 3:08pm
GetHuman1347505 indicated the issue is not fixed yet.
Oct 17th 5:10pm
GetHuman1347505 indicated the issue is not fixed yet.
Oct 18th 8:44am
GetHuman1347505 indicated the issue is not fixed yet.
Oct 19th 1:46pm
GetHuman1347505 indicated the issue is not fixed yet.
Oct 19th 10:36pm