My ad account got banned because my payments failed. I wanted to update my payments so...

GetHuman-daanval's customer service issue with Facebook from October 2018

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The issue in GetHuman-daanval's own words
My ad account got banned because my payments failed. I wanted to update my payments so i can use my ad account again. But facebook is stubborn and telling my i violated the terms of service. I know i did by not paying the bills. ( i chose a wrong bank account, i actually do want to pay the bills) Facebook doesnt seem to be willing to help me and im fully stressed out bc i dont know wtf i need to do...
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Customer service issue
Reported by GetHuman-daanval
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-daanval started working on this issue
Oct 15th 10:02am
GetHuman-daanval confirmed the issue is fixed. Hooray!
Oct 15th 10:02am