Hello My name is Isaiah Acuna, and my fb username is*was *****@***.com. I was hacked, a...

GetHuman1344378's customer service issue with Facebook from October 2018

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GetHuman1344378's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1344378 will want to follow the link below to head to their help center. We will check on GetHuman1344378 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1344378 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1344378's own words
Hello My name is Isaiah Acuna, and my fb username is*was *****@***.com. I was hacked, and lost all of my logins, and emails etc. I had * form identification but my phone was hacked too and I inadvertently changed the phone number before I could use it for verification. *I was hacked at the beginning of July. Its been very hard on me and It has taken me this long to seek assistance from your customer support. So I don't have a password, but I have documentation like an ID and social security card etc. *What can I do to gain access to the account that I had since ****. *Thank you very much *Isaiah Acuna
GetHuman1344378 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1344378
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 177552 others
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GetHuman1344378 started working on this issue
Oct 14th 8:26pm