Hello, **I lost access to my Facebook account as well as my e-mail account. There is no...

GetHuman-annepete's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-annepete's own words
Hello, **I lost access to my Facebook account as well as my e-mail account. There is no way for me to get my account back. I've tried everything. Everything on my account is open for everyone to see. There are videos of friends of mine who died and I do not want that to be open. Moreover, I am being bullied because of videos on there. I've filled in every form on Facebook and tried to report the account. I would really appreciate your help. **Thank you *Anne
GetHuman-annepete did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-annepete
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 177016 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-annepete started working on this issue
Oct 14th 8:24am
GetHuman-annepete indicated the issue is not fixed yet.
Oct 14th 8:26am