this account is for mom, her email is *****@***.com, but this email is too old, and now...

GetHuman-ahmadyou's customer service issue with Facebook from October 2018

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GetHuman-ahmadyou's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ahmadyou will want to follow the link below to head to their help center. We will check on GetHuman-ahmadyou later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ahmadyou may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ahmadyou's own words
this account is for mom, her email is *****@***.com, but this email is too old, and now, it doesnt exist, and the account was hacked few days ago with the ** millions of accounts.. so we couldnt recover the password, because she forgot the password.. but we have her phone number in the account, can we recover the account with the phone number as fast as possible? we are in danger to be hacked more through the phone number, we have to change it right now!
GetHuman-ahmadyou did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ahmadyou
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-ahmadyou started working on this issue
Oct 14th 5:44am