I cant reset my password because when I put my email in or phone number to find my acco...

GetHuman-kaylynsh's customer service issue with Facebook from October 2018

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The issue in GetHuman-kaylynsh's own words
I cant reset my password because when I put my email in or phone number to find my account (when you go to forgot password it asks for your email*phone number) it says it cant find my account. *But I've had the same email and phone number for ** years so I know it's the right one and I even have emails from TODAY from facebook so I dont understand how it's not saying its the right email or phone number. What do I do?
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Customer service issue
Reported by GetHuman-kaylynsh
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-kaylynsh started working on this issue
Oct 14th 2:50am