My Facebook and email has been hacked and I cannot get back in. I have tried everything...

GetHuman-haleysea's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-haleysea's own words
My Facebook and email has been hacked and I cannot get back in. I have tried everything and when I have a reset code it says I have tried too many times and have only typed it once. This has gone on for * weeks and someone has put another girls picture up as my profile picture that is not me. I feel like my identity is stolen and need this account deleted or to get back into it. Please contact me at *****@***.com and *****@***.com. My married name is Haley Thomas on my profile. Thank you!
GetHuman-haleysea did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-haleysea
Oct 13th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 176510 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-haleysea started working on this issue
Oct 13th 7:04pm
GetHuman-haleysea indicated the issue is not fixed yet.
Oct 14th 11:51pm