My name is Crystal Kieffer and I'm ** years old. Somebody hacked my account because whe...

GetHuman1338359's customer service issue with Facebook from October 2018

2 views
 | 
176274 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1338359's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1338359 got the right customer help using our suggestion.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1338359's own words
My name is Crystal Kieffer and I'm ** years old. Somebody hacked my account because when I put in my phone number to log in or to create a new account a person named Michael Chappelle shows up and I never share my personal account information with anyone. If I use my email then it says an account already has that email so I can't create a new one. I tried changing the password but it didn't work. I can't get into messenger or Facebook because it says my account is disabled and I don't know what to do.
GetHuman1338359 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1338359 fixed the problem
We are waiting for GetHuman1338359 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1338359 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1338359
Oct 13th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 176274 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1338359 started working on this issue
Oct 13th 3:09pm