My name is Crystal Kieffer and I'm ** years old. Somebody hacked my account because whe...

GetHuman1338359's customer service issue with Facebook from October 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1338359's own words
My name is Crystal Kieffer and I'm ** years old. Somebody hacked my account because when I put in my phone number to log in or to create a new account a person named Michael Chappelle shows up and I never share my personal account information with anyone. If I use my email then it says an account already has that email so I can't create a new one. I tried changing the password but it didn't work. I can't get into messenger or Facebook because it says my account is disabled and I don't know what to do.
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Customer service issue
Reported by GetHuman1338359
Oct 13th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1338359 started working on this issue
Oct 13th 3:09pm