My name is Crystal Kieffer and I'm ** years old. Somebody hacked my account because whe...
GetHuman1338359's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman1338359's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1338359 got the right customer help using our suggestion.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1338359's own words
My name is Crystal Kieffer and I'm ** years old. Somebody hacked my account because when I put in my phone number to log in or to create a new account a person named Michael Chappelle shows up and I never share my personal account information with anyone. If I use my email then it says an account already has that email so I can't create a new one. I tried changing the password but it didn't work. I can't get into messenger or Facebook because it says my account is disabled and I don't know what to do.
GetHuman1338359 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1338359 fixed the problem
We are waiting for GetHuman1338359 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.