Hello Facebook Customer Services!**My real name is Nghia Tran,*Facebook name is : Jimmy...

GetHuman-jimmyngh's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jimmyngh will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jimmyngh can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jimmyngh's own words
Hello Facebook Customer Services!**My real name is Nghia Tran,*Facebook name is : Jimmy Tr*Main & only Email from when I used facebook from **** until now is : *****@***.com and main phone number: ************.**On Sunday in two weeks ago, my account was hacked by someone in Vietnam . He login my account then he changed the original email and my phone number before he changed the password! Now, I can't get recovery to get the password over my old email or my phone number. Please check back the history in my account ( Jimmy Tr) then can you put back my email *****@***.com into it, then I can get back my facebook account please! Or my phone number : ************.**Furthermore, the hacker reported my email & my phone number as a Fake one. now, they are disabled as well.**So, Please help me get back to my account. **If you need any verification, I can provide my driver licence or my photos to make sure it's me! **Any update please let me know as soon you can!*Thank you so much!*Jimmy.
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Facebook

Customer service issue
Reported by GetHuman-jimmyngh
Oct 13th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 176047 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jimmyngh started working on this issue
Oct 13th, 2018 11:08am
GetHuman-jimmyngh indicated the issue is not fixed yet.
Oct 14th, 2018 11:42am

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