Account has two phone *. * is no longer in service but is the one verified, the other i...

GetHuman-bduran's customer service issue with Facebook from October 2018

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The issue in GetHuman-bduran's own words
Reset password ... Account has two phone *. * is no longer in service but is the one verified, the other is not verified but I can receive text from Facebook. Wanted to reset my password Because I logged out n don’t remember it. I get the email n text recovery CODE, but when I use it, it says error unknown. My question to u guys is, doi need to activate my old phone the one verified to use the recovery cod ?*Brandon duran*Email on account : *****@***.com*Phone* on account ***-***-****(no service)****-***-****(with service)
The recovery code says error unknown after enter
Fix the the recovery cod or check if it’s a glitch or if I need to use the phone that verified on the account but no longer with service.
Using the email on my Facebook account with the updated new phone I have no the old one I originally used
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-bduran
Oct 13th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 175835 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bduran started working on this issue
Oct 13th, 2018 5:17am