Account has two phone *. * is no longer in service but is the one verified, the other i...

GetHuman-bduran's customer service issue with Facebook from October 2018

8 views | 175835 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-bduran's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bduran's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bduran will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bduran can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-bduran's own words
Reset password ... Account has two phone *. * is no longer in service but is the one verified, the other is not verified but I can receive text from Facebook. Wanted to reset my password Because I logged out n don’t remember it. I get the email n text recovery CODE, but when I use it, it says error unknown. My question to u guys is, doi need to activate my old phone the one verified to use the recovery cod ?*Brandon duran*Email on account : *****@***.com*Phone* on account ***-***-****(no service)****-***-****(with service)
The recovery code says error unknown after enter
Fix the the recovery cod or check if it’s a glitch or if I need to use the phone that verified on the account but no longer with service.
Using the email on my Facebook account with the updated new phone I have no the old one I originally used
How GetHuman-bduran fixed the problem

We are waiting for GetHuman-bduran to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bduran fixes it.
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman-bduran
Oct 13th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 175835 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-bduran started working on this issue
Oct 13th, 2018 5:17am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians