I have a constant notification that I have * outstanding message on facebook messenger...

GetHuman-wallydie's customer service issue with Facebook from October 2018

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The issue in GetHuman-wallydie's own words
I have a constant notification that I have * outstanding message on facebook messenger. The messenger icon shows a * in the bubble, which should mean that I have an awaiting message that I have not have responded. I have looked at all of my messenger contacts and no one has sent me a message. I have uninstalled and reinstalled facebook and the * remains. I need to find a way to change something so my facebook messenger reflects the correct status. Can you help?
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Customer service issue
Reported by GetHuman-wallydie
Oct 13th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 8 customers so far
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GetHuman-wallydie started working on this issue
Oct 13th, 2018 12:11am