I changed my password. I was logged out. They cannot or did not send me the text with m...

GetHuman-kakdsmit's customer service issue with Facebook from October 2018

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The issue in GetHuman-kakdsmit's own words
I changed my password. I was logged out. They cannot or did not send me the text with my code to be able to open Facebook or anything’s associated with it. *I sent them the government picture as told in the next step if I did not receive the SMS. I did this twice. I tried to get a code numerous times from various places, my cell, my iPad, my computer. *This was last Saturday. So frustrated with this. It feels like a lost cause. I do not want to lose my account. I do not want to start over. *I just want to get into my account again. I gave them my email and phone number, those should be on file anyway, so I just don’t what to do.*They could send me the code I need. I can’t get to a code generator. None of my devices are acknowledged as having been used for Facebook before, and they say I have to have an authentification code, but nothing comes through by SMS or email.
They could send me the code I need. I can’t get to a code generator. None of my devices are acknowledged as having been used before, and they say I have to have an authentification code, but nothing comes through by SMS or email.
I’ve been a customer for over ** years. This is crazy.
I’ve tried everything they suggest in their support help pages.
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Facebook

Customer service issue
Reported by GetHuman-kakdsmit
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 175617 others
0 customers following this
Timeline
GetHuman-kakdsmit started working on this issue
Oct 12th, 2018 11:47pm

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