I created an alternative Facebook account and tried to sign into it through messenger...

GetHuman1335743's customer service issue with Facebook from October 2018

175579 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1335743's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1335743's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1335743 will want to follow the link below to head to their help center. We will check on GetHuman1335743 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1335743 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1335743's own words
I created an alternative Facebook account and tried to sign into it through messenger, and now I am locked out of my messenger account (which I created without using Facebook, and just with my phone number). I tried creating a new personal account, but the two accounts which came up are not the ones which I was using. I really, really want to access my old messenger account.
GetHuman1335743 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1335743 fixed the problem
We are waiting for GetHuman1335743 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1335743 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1335743
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 175579 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1335743 started working on this issue
Oct 12th 11:15pm