I got a new phone and can’t recover my Facebook and the email I signed up with, when I...

GetHuman1306215's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman1306215's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1306215 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1306215 can let us know if they help or not.
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Before contacting them, items GetHuman1306215 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1306215's own words
I got a new phone and can’t recover my Facebook and the email I signed up with, when I signed up for Facebook nine years ago. I’ve tried my phone number I put in and it says that number isn’t on there. My name on Facebook is Amanda Emily Haney, nickname (Mandy) the email on there is *****@***.com and the phone number is ***-***-*****My new email address that I can get into is *****@***.com*I have a picture of my son and I as my profile picture. I was born **-**-****, I’m married to Mike Haney. *List of friends I have on there *Tommy Housley, Rhonda Morris, Wanda Johnston, Brent Alford, Thomas Alford, Dylan Morris, Libby Morris, Meagan Alford.*If you need me to send a copy of my drivers licenses...I will! I just don’t want to lose * years of memories and pictures. I emailed Facebook two days ago and haven’t heard anything back. I need help getting back into my account please.
GetHuman1306215 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1306215
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 175531 others
0 customers following this
Timeline
GetHuman1306215 started working on this issue
Oct 12th, 2018 10:26pm
GetHuman1306215 shared this issue with friends on Facebook
Oct 12th, 2018 10:26pm

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