I've sent an I.D. so that I can get back into my facebook account because it was hacked...

GetHuman-navasiou's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-navasiou will want to follow the link below to head to their help center. We will check on GetHuman-navasiou later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-navasiou's own words
I've sent an I.D. so that I can get back into my facebook account because it was hacked while I was sleeping in the middle of the night, the messages were sent to my email, however I wasnt available to say it wasnt me, so the recovery phone number was changed, the email, the trusted friends, were already changed, so I'm waiting on someone to let me know when I can get back into my face book.
GetHuman-navasiou did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-navasiou
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-navasiou started working on this issue
Oct 12th 10:09pm