My Facebook page was hacked. I entered my user id and password and got a screen regardi...

GetHuman1334972's customer service issue with Facebook from October 2018

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The issue in GetHuman1334972's own words
My Facebook page was hacked. I entered my user id and password and got a screen regarding needing a code to enter (i think it said double encryption) I received the code, entered it but got another screen saying the same thing it kept asking me for codes. I finally gave up. Today someone used my info from facebook and nearly wiped out my bank account. I just want to be able to sign in again.
GetHuman1334972 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1334972
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 175442 others
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Timeline
GetHuman1334972 started working on this issue
Oct 12th 8:53pm