I have been attempting to recover my account for the last few days and now received an...

GetHuman-janisfit's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-janisfit's own words
I have been attempting to recover my account for the last few days and now received an email saying someone is trying to get my account - that's correct - I am!!! It now wants me to send photo I.D. with my DOB and I am concerned it may be a trick to gather personal information I do not want to send over email. I attempted to call so I could speak to a human being to protect my identity, and have been denied that by once again sending me to an email without the ability to explain it to a HUMAN BEING!!! This is frustrating to say the least! Please help me get my account back - thank you!
GetHuman-janisfit did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-janisfit
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-janisfit started working on this issue
Oct 12th 7:12pm