I'm locked out of my facebook account and can't get back in. I forgot my password and...

GetHuman1254795's customer service issue with Facebook from October 2018

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The issue in GetHuman1254795's own words
I'm locked out of my facebook account and can't get back in. I forgot my password and followed the steps to reset. Unfortunately, Facebook keeps sending a reset code to an inactive e-mail address. I've tried updating the new e-mail information but Facebook isn't recognizing the address. I've been out of my business page for * weeks now and I desperately need help. Thank you.
GetHuman1254795 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1254795
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 175222 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1254795 started working on this issue
Oct 12th 5:31pm