I have two profiles under the same name and the same email address I can not get into m...

GetHuman-shaheam's customer service issue with Facebook from October 2018

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GetHuman-shaheam's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shaheam will want to follow the link below to head to their help center. We will check on GetHuman-shaheam later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-shaheam's own words
I have two profiles under the same name and the same email address I can not get into my main account because I forgot the past and Facebook is not allowing me to get into the account I am only able to get into * account I need Facebook to let me get into the other account
GetHuman-shaheam did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman-shaheam
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 175119 others
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Timeline
GetHuman-shaheam started working on this issue
Oct 12th 4:24pm