Lily Sh has hacked my husbands facebook account. It should say Mitchell Katze. He or sh...

GetHuman-srosekat's customer service issue with Facebook from October 2018

175026 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-srosekat's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-srosekat's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-srosekat will want to follow the link below to head to their help center. We will check on GetHuman-srosekat later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-srosekat may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-srosekat's own words
Lily Sh has hacked my husbands facebook account. It should say Mitchell Katze. He or she has had control of my husband’s account for over * months now and nothing has been done to stop this. My husband has done this same report many times. Lily Sh has access to all our family and friends, photos, messages, etc. and Mitchell is locked out. He had to create a new Facebook account called “Mitch Katze” in the meantime bc we cannot recover the old one. Today “Lily Sh” has tagged my family and friends in her post and people are getting frustrated! Please fix this now.
GetHuman-srosekat did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-srosekat fixed the problem
We are waiting for GetHuman-srosekat to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-srosekat fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-srosekat
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 175026 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-srosekat started working on this issue
Oct 12th 3:12pm