Lily Sh has hacked my husbands facebook account. It should say Mitchell Katze. He or sh...

GetHuman-srosekat's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-srosekat's own words
Lily Sh has hacked my husbands facebook account. It should say Mitchell Katze. He or she has had control of my husband’s account for over * months now and nothing has been done to stop this. My husband has done this same report many times. Lily Sh has access to all our family and friends, photos, messages, etc. and Mitchell is locked out. He had to create a new Facebook account called “Mitch Katze” in the meantime bc we cannot recover the old one. Today “Lily Sh” has tagged my family and friends in her post and people are getting frustrated! Please fix this now.
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Customer service issue
Reported by GetHuman-srosekat
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-srosekat started working on this issue
Oct 12th 3:12pm